Customer Service


Shipping & Processing

Shipping Time - Most orders received before 2:00PM EST will ship within 24 hours of payment (excluding non-business days/Holidays). Orders are not processed or shipped on Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by City Styles to be an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If your package is lost/stolen, please track the package via the shipper on your Order confirmation before contacting City Styles. 

Return Policy

When ordering items, please select with care. WE DO NOT accept returns, due to the health concerns for our customers. If merchandise arrives damaged or missing stones, please notify us within 3 days by e-mail or phone to get an RNA (Return Number Authorization).

Ordering & Sales Tax

Since''s corporate offices are based in New York, state law requires that we charge sales tax on orders shipped to customers residing in New York. For customers residing in states other than New York, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of to charge or collect this "use" tax from you at this time, as a courtesy we are alerting our customers regarding this future possibility. If you require further information on this issue, we suggest you contact the tax authorities in your state.

Privacy & Security


We guarantee that every transaction you make at will be 100% safe. This site has security measures in place to protect the loss, misuse, or alteration of the information under our control.


We will not sell, rent, or provide your personal information to third parties. We view protection of users'' privacy as a very important community principle. We understand clearly that you, and your information, are among our most important assets. Our site uses an order form for customers to request information, products, and services. We collect visitor''s contact information (i.e. name and email address) and financial information. Contact information from the order form is used to send orders to our customers and to get in touch with the customer when necessary. Financial information that is collected is used to bill the user for products and is never used by third parties. Users may opt-out of receiving future mailings by sending an email to with ‘opt-out’ as the subject. 


We are offering our services for your hair and make-up on your special day, on location of your choice. 

Please complete the “Contact us” form with your special occasion details (event date, location, contact phone number or email address and number of people that will require services) We can provide on request custom extensions


Our main focus at “” is our customers;

If you have any questions regarding a product or service, please do not hesitate in contacting us.

We thank you for your business.